Frequently Asked Questions

1. You have Shipping Charges other sites have Free Shipping?

The total price you will pay has not changed from before we separated out the price of the product and the shipping. Free Shipping should really be called Shipping Included.

We have separated out our shipping costs to allow you more choice with the quantities you can order. This also allows us to ship worldwide and keep our competitive prices. 

Shipping costs are displayed in the shopping cart. Choose what you would like to order and add this to your cart. Click to access your items in your cart. In the cart you will find an "Estimated Shipping " box. This is where you can choose a country you would like to ship to. The shipping costs will show up when you click "Get a Quote".

2. Currency Conversion

We charge your credit card in New Zealand Dollars (NZD) so must display the prices at the checkout are in NZD. Your bank will convert the NZD to your local currency plus any currency charges. Check with your bank what charges they may add. 

When you are selecting products there is a currency selector on the right hand sight of the page that will allow you to see prices in your local currency. The price is approximate because we charge in NZD. 

3. Here are the steps you need to follow to place an order.

Find the Items You Want

First you will need to browse (using the navigational links on the left of each page) or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.

Add the Items to Your Shopping Cart

If you want to order an item from, click the "Add to Cart" button on the item's product detail page. You can access the contents of your Shopping cart at any time by clicking the Cart link at the top of every page of our Web site.

4. Where do you ship to?

We ship worldwide, however there are a few countries we don't ship to. These are: Afghanistan, Ethiopia, Ghana, India, Iraq, Indonesia, Libya, Myanmar, Nigeria, Pakistan, Papua New Guinea, Philippines, Russia, Syria, Ukraine, Yemen.

5. When will I get my order?

Shipping usually takes 4-10 working days depending on destination. Pleas allow 2 - 3 times longer to receive your order during the Covid-19 crisis.

6. Can I use my credit card?

For the most part, yes, you can use your credit card. You can also pay by Western Union and Bank Transfer Payment.

Credit card processing rules prevent us from accepting credit card payments for items that are prescription medicines in the country being shipped to. All the medicines on our website may be purchased over the counter at our pharmacy in Christchurch, New Zealand. When item is in the shopping cart that is a prescription medicine in the country being shipped to the option to pay by credit card is not available. In this case please choose one of the other payment methods. 

7. How do I pay by Western Union?

Western Union allows us to receive payment from countries where there is an increased risk to use of credit card faud. Once you have placed your order, we will send you an email with the receiver details for payment through Western Union. When you let us know the 10 digit MCTN "Money Transfer Control Number" we will proceed with the order.

8.  How do I pay for a  Restricted Item?

If you select a product to purchase that may be a prescription medicine in your country then our system will limit the payment options you can use. This is because Credit Card companies and certain payment services do not allow you to use their servies to purchase prescription medicines over the internet.

All of the products we stock are available for purchase over the counter in our pharmacy in New Zealand and you could travel to New Zealand and use your credit card to purchase the same items but when you are using the internet your are not allowed to.

Please place your order using the Restricted Item payment method and contact us directly at to arrange payment. 

9. Where are my previous orders?

When we upgraded to the new website you are on now, we were unable to bring over your previous orders. We can access all of your order history. If you would like information about a previous order email us at

10. What was transferred from the previous DrugDispensary?

 If you had any account credits, don't panic, these have been transferred to the new website - you won't miss out on any thing here.  We have also transferred your account details, your addresses and phone numbers. 

11. How does the DrugDispensary Bonus Progam operate?

For every $25 you spend now 1 point is earned. These points may be spent on future purchases. 1 point = NZ$1  Points expire after 365 days.

12. How do I reactivate my account? - I used to shop with you

 If you have shopped with us in the past and can't remember your details, give us a call or email. We will be happy to help get you shopping with us again. You might even have a credit with us!

13. My points have expired but I want to make a purchase.

Please call or email to discuss your expired points.