Shipping and Handling
We ship most orders within 1 business day except Saturday and Sunday. Processing occurs between 9am and 5pm Monday to Friday to find out the current time and date in our location click here.
Please note the above processing is only applicable for online credit card payments and offline credit card payments. If you are paying by another method, dispatch date will be calculated on receipt of payment.
New Zealand: Standard Post
International: NZ Post Air International
Shipping destinations and delivery times
Covid-19 Update: Due to a significant reduction in Air Freight capacity during the Covid-19 crisis the usual shipping timeframes listed below are not being met. Please allow 2 - 3 times longer to receive your order. Please make yourself aware of our refunds policy.
New Zealand: 1 - 3 business days
Australia: 3 - 6 business days
Rest of World: 6 - 10 business days
United States of America:
March 11th 2022 : We are experiencing significant delays in the United States. Delays of between 10-20 days are apparent between NZ Post handing over items and processing by USPS due to closure of their San Francisco facility which is causing backlogs at their Los Angeles facility. Please expect delays.
Most of our orders reach their destination in the delivery time. Delivery times are targets and as such are guidelines only and we do not guarantee that your order will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer. For the purpose of delivery targets, the day in which an order is shipped is day zero.
Because our shipping service, New Zealand Post, does not directly control all parts of the delivery chain, we cannot guarantee that your order will always reach its destination within the delivery target. Delivery to areas outside major cities, where your item is dutiable, held in Customs, or at certain times of holiday, may take longer.
We do not ship to the following destinations:
Afghanistan, Ethiopia, Ghana, India, Iraq, Indonesia, Libya, Myanmar, Nigeria, Pakistan, Papua New Guinea, Philippines, Russia, Syria, Ukraine, Yemen.