Shipping and Handling

Processing times

We ship most orders within 1 business day except Saturday and Sunday. Processing occurs between 9am and 5pm Monday to Friday to find out the current time and date in our location click here

Please note the above processing is only applicable for online credit card payments and offline credit card payments. If you are paying by another method, dispatch date will be calculated on receipt of payment.

 

Shipping methods

New Zealand: Standard Post

International: NZ Post Air International

 

Shipping destinations and delivery times

New Zealand:  1 - 3 business days

Australia: 3 - 6 business days

Rest of World: 6 - 10 business days

 

Delivery targets

Most of our orders reach their destination in the delivery time. Delivery times are targets and as such are guidelines only and we do not guarantee that your order will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer. For the purpose of delivery targets, the day in which an order is shipped is  day zero. 

Because  our shipping service, New Zealand Post, does not directly control all parts of the delivery chain, we cannot guarantee that your order will always reach its destination within the delivery target. Delivery to areas outside major cities, where your item is dutiable, held in Customs, or at certain times of holiday, may take longer.

Shipping Restrictions

We do not ship to the following destinations:

Afghanistan, Ethiopia, Ghana, India, Iraq, Indonesia, Libya, Myanmar, Nigeria, Pakistan, Papua New Guinea, Philippines, Russia, Syria, Ukraine, Yemen.